What if I have forgotten my PIN number?

If you forget the Security Pin you set up to access your online Medical Record, you can reset it:

  1. Log into My Health Online in the usual way.
  2. Click on My Account and select Security Pin.
  3. Complete as required:
    • New Security PIN - Enter the four digit security PIN number you want to use
    • Confirm Security PIN - Enter the new four digit PIN number again to confirm
    • Random Security Question - Enter the answer you set when initially setting up the Medical Records security options  
  4. Click Update to save and close.