What if I have forgotten my PIN number?
If you forget the Security Pin you set up to access your online Medical Record, you can reset it:
- Log into My Health Online in the usual way.
- Click on My Account and select Security Pin.
- Complete as required:
- New Security PIN - Enter the four digit security PIN number you want to use
- Confirm Security PIN - Enter the new four digit PIN number again to confirm
- Random Security Question - Enter the answer you set when initially setting up the Medical Records security options
- Click Update to save and close.