I have not received the email I was expecting

You should receive an email response for the following actions:

  • Registration activation
  • Appointment booking confirmation
  • Appointment cancellation confirmation
  • Prescription ordered confirmation
  • Service emails from the website eg forgotten password, forgotten username and activation emails

If these emails are not received, please check your Spam/Junk folder. The confirmation emails from My Health Online come from:

noreply@Wales.nhs.uk

If these emails are found in your Spam / Junk folder, then add these addresses to your safe sender list. (If you are unsure how to do this please refer to your email account help for assistance).

If you have tried the above and you are still having technical issues, use the Contact website support link at the bottom of the screen.